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Welcome to CAF Bank Online

Please enter your user ID and password to log into CAF Bank Online. If you have forgotten your user ID or password, please click on 'Need help logging in?' and follow the instructions.

Due to scheduled maintenance work CAF Bank Online will be unavailable between 01:30 and 04:30 on Sunday 26th September 2021. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Service update

Most of our staff are working remotely and we’re doing all we can to support you and the vital services you provide to people and communities across the UK.

Whilst we will continue to accept requests for changes and applications for new services it may take us a little longer than normal to complete your requests.

We’ll do our best to carry out your request within four weeks of receipt and on a best endeavours basis. Thank you for your understanding and patience with our staff during these challenging times

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

  • The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
  • They ask you to do something unusual or unexpected.
  • They are poorly designed and contain typos or bad spelling.
  • They are from suspicious looking email or web addresses.
For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.

CAF Bank Limited company registration number 1837656 (England and Wales). CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 204451).