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Welcome to CAF Bank Online

Please enter your user ID and password to log into CAF Bank Online. If you have forgotten your user ID or password, please click on 'Need help logging in?' and follow the instructions.

We will be performing essential maintenance work on our online services between 8am and 5pm on Saturday 13 July 2024.

We are aiming to be back up and running as quickly as possible, but online access will not be available during this time.

We apologise for any inconvenience caused and appreciate your patience and understanding.

Service update

Due to higher-than-normal volumes, we are experiencing delays to some pieces of work. We are completing most requests within four weeks of receipt and account opening within six weeks.

Is Your Email Address Correct ?

In the future, CAF Bank will be sending you important information relating to your online banking service via email.

After logging into online banking, simply click on "My Details" and check that your email address is correct and up to date.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

  • The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
  • They ask you to do something unusual or unexpected.
  • They are poorly designed and contain typos or bad spelling.
  • They are from suspicious looking email or web addresses.
For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.

CAF Bank Limited company registration number 1837656 (England and Wales). CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 204451).